Terms & Conditions

Effective Date: 15 January 2024
Last Updated: 15 January 2024

Welcome to BioHealth Arena ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website biohealtharena.co.uk and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. General Information

BioHealth Arena is a UK-based company specializing in health supplements for seniors aged 55+. Our products are food supplements designed to support general health and wellbeing. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

2. Use of Website

Eligibility

You must be at least 18 years old to purchase products from our website. By placing an order, you confirm that you are 18 or older.

Account Security

If you create an account:

• You are responsible for maintaining the confidentiality of your password
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use
• We reserve the right to suspend or terminate accounts that violate these Terms

Prohibited Uses

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Transmit viruses, malware, or harmful code
• Harvest data or personal information from our website
• Impersonate any person or entity

3. Products and Orders

Product Information

We strive to ensure all product information (descriptions, images, prices) is accurate. However:

• We do not warrant that product descriptions are 100% accurate
• Product images may differ slightly from actual products
• We reserve the right to correct errors or inaccuracies
• We may update product information without notice

Pricing

All prices are in UK pounds sterling (£) and include VAT where applicable. Prices are subject to change without notice, but changes will not affect orders already placed.

Order Acceptance

When you place an order:

• You will receive an order confirmation email (this is NOT acceptance)
• We reserve the right to accept or decline any order
• Contract formation occurs when we dispatch your order
• We may cancel orders due to product unavailability, pricing errors, or fraud concerns

Order Limits

We reserve the right to limit quantities purchased per person, household, or order.

4. Payment

We accept payment via credit/debit cards and other methods displayed at checkout. Payment is processed securely through Stripe. By providing payment information, you:

• Confirm you are authorized to use the payment method
• Authorize us to charge the full amount
• Agree to our payment processor's terms

5. Delivery

Delivery terms are detailed in our Shipping Policy. Key points:

• We deliver to UK addresses only
• Delivery times are estimates, not guarantees
• Risk of loss passes to you upon delivery
• You are responsible for providing accurate delivery information

6. Returns and Refunds

Our 30-day money-back guarantee and returns policy are detailed in our Returns Policy. By purchasing, you agree to those terms.

7. Health and Safety Disclaimers

8. Intellectual Property

All content on our website (text, images, logos, graphics, code) is owned by or licensed to BioHealth Arena and is protected by UK and international copyright laws.

You may not:

• Reproduce, distribute, or display our content without permission
• Use our trademarks or branding without authorization
• Create derivative works based on our content
• Use our website content for commercial purposes

9. Limitation of Liability

To the fullest extent permitted by UK law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the product
• We are not liable for delays or failures due to circumstances beyond our control
• Nothing in these Terms limits liability for death or personal injury caused by negligence

10. Indemnification

You agree to indemnify and hold harmless BioHealth Arena from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of our products
• Your violation of any third-party rights
• Your misuse of our website

11. Privacy

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our website after changes constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

15. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and BioHealth Arena regarding use of our website and purchase of our products.

16. Contact Information

If you have questions about these Terms, please contact us: