Returns & Refunds Policy

30-Day Money-Back Guarantee

We stand behind the quality of our supplements. If you're not satisfied for any reason, you have 30 days from the date of delivery to return your purchase for a full refund.

How to Return an Item

Returning a product is easy. Just follow these simple steps:

1. Contact Us: Email info@biohealtharena.co.uk or call +44 20 1234 5678 within 30 days of receiving your order.
2. Provide Details: Include your order number, the product(s) you wish to return, and reason for return.
3. Receive Authorization: We'll send you a returns authorization and prepaid return label within 24 hours.
4. Pack Securely: Place items in original packaging (if possible) and seal securely.
5. Attach Label: Attach the prepaid return label we provided to your package.
6. Drop Off: Take your package to any Royal Mail post office or collection point.
7. Get Refunded: Once we receive and inspect your return (usually 2-3 days), we'll process your refund within 5-7 working days.

Refund Process

Timeline

• Return Shipping: 2-5 working days
• Inspection: 1-2 working days upon receipt
• Refund Processing: 5-7 working days
• Bank Processing: 3-5 additional working days (varies by bank)

Refund Method

Refunds will be issued to your original payment method:

• Credit/debit card refunds typically appear in 3-5 working days
• PayPal refunds are usually instant
• Bank transfers may take 5-7 working days

What's Refunded

• Product Cost: Full purchase price of returned items
• Original Shipping: Refunded if item was damaged/defective or we made an error
• Return Shipping: We provide a prepaid label at no cost to you

Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us immediately with photos of the damage
2. Keep all packaging and materials
3. We'll arrange for a replacement to be sent or issue a full refund
4. You will NOT be charged for return shipping

Important: Please inspect your order upon delivery and report any damage within 48 hours.

Wrong Item Received

If we sent you the wrong product:

• Contact us immediately with your order number
• We'll send the correct item at no additional charge
• We'll provide a prepaid return label for the incorrect item
• No questions asked – this is our mistake

Exchanges

We currently don't offer direct exchanges. If you'd like a different product:

1. Return the unwanted item for a full refund
2. Place a new order for the product you prefer

This ensures you receive your new product as quickly as possible.

Cancellations

Before Dispatch

You can cancel your order free of charge if you contact us within 1 hour of placing it. Email info@biohealtharena.co.uk or call us immediately with your order number.

After Dispatch

Once your order has been dispatched, it cannot be cancelled. However, you can return it under our 30-day money-back guarantee once it arrives.

Return Shipping

We cover return shipping costs! When you request a return, we'll provide a prepaid Royal Mail return label. Simply print it, attach it to your package, and drop it off at any post office.

Note: If you choose to use a different courier or don't use our prepaid label, you'll be responsible for those shipping costs.

Partial Returns

If you ordered multiple items and want to return only some:

• You can return individual items from your order
• Refunds will be issued for the returned items only
• Original shipping charges apply based on the value of items kept

This returns policy was last updated on 15 January 2024. We reserve the right to update this policy at any time. Changes will be posted on this page.