Shipping Policy

Delivery Charges

• Orders over £30: FREE standard UK delivery
• Orders under £30: £4.99 standard UK delivery

Delivery Times

We use Royal Mail and other reliable UK couriers to ensure your supplements arrive safely and promptly:

• Standard Delivery: 2-3 working days from dispatch
• Dispatch Time: Orders are processed and dispatched within 1-2 working days
• Order Cut-off: Orders placed before 2pm are typically dispatched the same day

Please note: Delivery times exclude weekends and UK bank holidays.

Delivery Areas

We currently deliver to all UK addresses, including:

• England
• Scotland
• Wales
• Northern Ireland
• Most Scottish islands and offshore locations

Note: Some remote locations may experience slightly longer delivery times. Please contact us if you're unsure whether we deliver to your area.

Order Tracking

Once your order is dispatched, you'll receive:

• Dispatch confirmation email
• Tracking number (where available)
• Expected delivery date

You can use the tracking number to monitor your delivery's progress through the courier's website.

Packaging

Your supplements will arrive in secure, discreet packaging designed to:

• Protect products during transit
• Maintain product quality and freshness
• Fit through standard letterboxes (where possible)
• Use eco-friendly materials where available

Delivery Issues

Missed Delivery

If you miss your delivery, the courier will typically:

• Leave a card with collection information
• Attempt redelivery (policies vary by courier)
• Hold your parcel at a local depot for collection

Delayed Delivery

If your order doesn't arrive within the expected timeframe:

1. Check your tracking information
2. Allow an extra 1-2 days for unexpected delays
3. Contact us if your order is more than 5 working days late

Damaged or Lost Parcels

If your order arrives damaged or goes missing:

• Contact us immediately at info@biohealtharena.co.uk
• Provide your order number and details
• We'll arrange a replacement or full refund

International Shipping

Currently, we only ship within the United Kingdom. We're working on expanding our delivery options to include international shipping in the future. Please check back or contact us for updates.

Delivery During Peak Periods

During busy periods (Christmas, bank holidays, sales), please allow extra time for:

• Order processing (up to 3 working days)
• Delivery (up to 5 working days)

We'll update our website with any expected delays during peak periods.

This shipping policy was last updated on 15 January 2024. We reserve the right to update this policy at any time. Changes will be posted on this page.